Terms & Conditions

Welcome to Mellow Moppets. By accessing or using our website, purchasing our products, or using any services provided through our website, you agree to be bound by the following Terms & Conditions.

Please read these terms carefully before placing an order.

1. About Mellow Moppets

Mellow Moppets is a kidswear brand offering children's clothing and related products through our website.

Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “Mellow Moppets” refer to Mellow Moppets. The terms “you,” “your,” and “customer” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree to:

Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Not attempt to interfere with or disrupt the website or its functionality.
Not copy, reproduce, modify, distribute, or commercially exploit any part of the website without our prior written permission.
Not use the website to engage in fraudulent, abusive, or unlawful activities.

We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, measurements, and other product information displayed on our website are accurate.

However:

Actual colours may vary slightly depending on your device or screen settings.
Minor variations in print placement, colour, texture, or finish may occur due to the nature of fabric and manufacturing processes.
Product measurements may have minor variations.
Availability of products may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will inform you and may cancel the affected portion of the order and provide a refund for the amount paid for that product.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice. However, changes in pricing will not affect an order that has already been successfully placed and confirmed, except where the order is affected by an obvious pricing or technical error.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during the checkout process wherever applicable.

6. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted if there is an issue relating to product availability, payment, pricing, or suspected fraudulent activity.

We reserve the right to cancel or refuse an order in certain circumstances, including but not limited to:

Product unavailability
Incorrect pricing or product information
Payment-related issues
Incorrect or incomplete customer information
Suspected fraudulent or unauthorised transactions
Duplicate or unusually large orders that require verification

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to the applicable payment and banking timelines.

7. Payment

We offer the payment methods displayed on our website at the time of checkout.

By providing payment information, you confirm that you are authorised to use the selected payment method.

We do not store complete card or other sensitive payment credentials on our own systems where payment processing is handled by third-party payment service providers.

8. Shipping & Delivery

Orders will be shipped to the address provided by you during checkout.

Delivery timelines displayed on our website are estimates and may vary depending on factors such as:

Location
Courier availability
Weather conditions
Public holidays
High-volume periods
Unforeseen logistical delays

Mellow Moppets is not responsible for delays caused by circumstances beyond our reasonable control.

Please ensure that your delivery address and contact details are accurate. Delays or additional charges resulting from an incorrect or incomplete address may be the customer's responsibility.

For detailed information, please refer to our Shipping Policy.

9. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Return & Exchange Policy.

Products must meet the conditions specified in that policy to qualify for a return or exchange.

We reserve the right to reject a return or exchange request if the product does not meet the applicable eligibility requirements.

Please inspect your order upon delivery and contact us within the timeframe specified in our Return & Exchange Policy if you receive an incorrect, damaged, or defective product.

10. Discounts & Promotional Offers

From time to time, Mellow Moppets may offer promotional discounts, coupon codes, sales, or other offers.

Unless specifically stated:

Promotional offers cannot be combined with other offers.
Offers may be valid for a limited period.
Certain products may be excluded from promotions.
Promotional codes must be entered correctly during checkout.
We reserve the right to modify or withdraw a promotional offer at any time.

11. Intellectual Property

All content available on the Mellow Moppets website, including but not limited to:

Brand name and logo
Product photographs
Product designs
Graphics
Illustrations
Text
Videos
Website design
Copy and other creative content

is owned by or licensed to Mellow Moppets and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially use any of our content without prior written permission.

12. User-Generated Content

If you voluntarily submit photographs, reviews, testimonials, comments, or other content to Mellow Moppets, you confirm that:

You have the necessary rights and permissions to share the content.
The content does not violate any applicable law or third-party rights.
The content is not misleading, abusive, defamatory, or unlawful.

By submitting content to us, you grant Mellow Moppets permission to use, reproduce, display, and share that content for marketing and promotional purposes, including on our website and social media channels, subject to applicable law.

If the content contains a child, you confirm that you have the necessary parental or legal guardian permission to provide that content to us.

13. Third-Party Services & Links

Our website may use third-party services, payment providers, logistics partners, analytics tools, social media integrations, or links to third-party websites.

We are not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Mellow Moppets shall not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.

The updated version will be posted on this page with the revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.

18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the competent courts in New Delhi, India, subject to applicable law.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Mellow Moppets
Email: shopmellowmoppets@gmail.com
Website: mellowmoppets.in

We’re always happy to help.